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Privacy Policy

This privacy policy describes how your personal information is collected, used and shared when you visit or make a purchase from Laboratoire Gem Quebec.

1. Personal information collected

When you make a purchase, we collect the following information:

  • Identity: Name and surname.

  • Contact information: Email address, delivery address and telephone number.

  • Payment: Payment information is processed securely by our providers (PayPal/Stripe). We do not have access to your credit card numbers.

  • Login: We automatically collect certain information about your device (IP address, cookies) to improve your experience on the site.

2. Use of your information

We use your information to:

  • Process and ship your orders for gems, rough or jewelry.

  • Communicating with you (order tracking, customer service).

  • We will send you our daily updates at 11:30am, only if you have given your explicit consent.

  • Preventing potential fraud.

3. Information Sharing

We only share your information with third parties essential to the proper functioning of our services:

  • Hosting and infrastructure: Our servers and secure e-commerce platform allow for the management and storage of data necessary for the store.

  • Shipping services: Your contact information (name, address) is transmitted to carriers (such as Canada Post or other courier services) to ensure the delivery of your orders.

  • Payment processing: Your payment information is processed by certified and secure payment service providers. We do not store any banking data on our own systems.

  • Legal obligations: We may share your information only if required by law or to protect our rights.

4. Your rights (Law 25 - Quebec)

In accordance with Quebec law, you have the following rights:

  • Right of access: View the data we hold about you.

  • Right of rectification: Request the correction of an error.

  • Right to withdraw consent: Request the deletion of your data or unsubscribe from our mailing list at any time.

5. Data Protection Officer

5. Data Protection Officer For any questions or to exercise your rights of access or withdrawal, please contact the management of Laboratoire Gem Quebec at the following address: info@labgemquebec.com

6. Data retention

When you place an order, we keep your information in our records unless and until you ask us to delete it.

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